News

After termination of broadband/ Now TV/ eye service, customers can opt for self-return or on-site collection by our staff of the relevant service equipment. From 6 June 2022, on-site collection of relevant service equipment will be subject to a service fee of HK$300.

Service platform of 0060 everywhere free trial plan and Ncall free trial plan will be upgraded to Star Home Call Plus, login ID and password remain unchanged, please download Star Home Call application from Google Play or App Store.

It has come to our attention that there are various claims of ticket sale for the upcoming “NETVIGATOR Imagine Natives MOOV LIVE Music On The Road” concert on different channels. Organisers of the concert wish to clarify that tickets for the said concert are NOT available for public sale. Tickets are for personal use and may not be, directly or indirectly, sold or used for business or trading purposes. Customers who are interested are urged to make enquiry at csl/HKT Shops, call HKT Consumer Customer Hotline at 1000 or contact us via Facebook Inbox.

We are committed to bringing you a secure online experience. This August, we will launch 2-step verification to enhance the security of your NETVIGATOR Email account.

Please note that network optimization for High Speed Home Broadband Service will be carried out on 16 July 2021 from 3 to 4 a.m. Your High Speed Home Broadband Service may be affected, and you may consider restarting the High Speed Home Broadband Router. We apologize for any inconvenience caused by the network optimization. Please contact consumer hotline 1000 for enquiries.

Please note that network optimization for High Speed Home Broadband Service will be carried out on 11 June 2021 from 3 to 4 a.m. Your High Speed Home Broadband Service may be affected, and you may consider restarting the High Speed Home Broadband Router. We apologize for any inconvenience caused by the network optimization. Please contact consumer hotline 1000 for enquiries.

It has come to our attention that there have been recent incidents of telephone fraud with fraudsters pretending to be NETVIGATOR staff, advising abnormal situation on the router has been found, their email service needed to be reactivated, abnormal usage on their Internet service has been detected, or that their network or their NETVIGATOR account has been hacked. HKT hereby clarifies that none of these calls are made by us and we have no connection with these callers nor these calls whatsoever. HKT wishes to remind customers not to disclose any personal or sensitive information in response to any suspicious calls. If necessary, please contact our customer hotline at 1000 or online customer service on My HKT for assistance.

A brand new user interface with new function coming soon to NETVIGATOR email service, it is scheduled to be automatically updated to new version from existing version within 2021. After the update is completed, customers will be able to enjoy webmail service in an easy and convenient way, together with the new function at the same time.

If you have any questions regarding to the online activities purporting to be organized by HKT, please contact us via Facebook Message or call our Consumer Customer Hotline on 1000.

Our attention has been drawn to phishing emails claiming to be sent from HKT or NETVIGATOR or My HKT. There were some false claims that claiming customer's auto payment is failed and the payment information is needed to be updated. Fake hyperlinks are provided in the emails, tricking the recipients into providing their credit card information. HKT hereby clarifies that none of these emails are made by us. HKT wishes to remind customers not to disclose any personal or sensitive information in response to any suspicious messages. If necessary, please contact our customer hotline at 1000 or online customer service on My HKT for assistance.

Our attention has been drawn to phishing SMS claiming to be sent from NETVIGATOR. The phishing SMS alleged that the recipients had paid NETVIGATOR monthly fees twice and informed them to follow certain steps for refund. HKT hereby clarifies that none of these SMS are made by us. HKT wishes to remind customers not to disclose any personal or sensitive information in response to any suspicious messages. If necessary, please contact our customer hotline at 1000 or online customer service on My HKT for assistance.

Responding to OFCA's instructions in reassigning the spectrum distribution of mobile network service in Hong Kong, we have to carry out the related maintenance to enhance service experience from 11p.m. on 11 January 2021 to 3a.m. on the following day. The High Speed Home Broadband Service may be affected. You may need to relocate the High Speed Home Broadband router for a better signal reception. The reassignment aims to provide a better service experience, and we apologize for any inconvenience caused. For enquiries, please contact our consumer customer service hotline on 1000.

It has come to our attention that there have been bogus online activities purporting to be organized by NETVIGATOR, urging netizens to answer a few questions and to disclose certain personal information in order to win a prize. NETVIGATOR wishes to make it clear that we have NOT launched any such online activities and would like to warn against taking part or responding to such activities – under NO circumstances should any personal information be disclosed. If you have any questions, please contact us via Facebook Message or call our Consumer Customer Hotline on 1000.

It has come to our attention that there have been bogus online activities purporting to be organized by NETVIGATOR, urging netizens to answer a few questions and to disclose certain personal information in order to win a prize. NETVIGATOR wishes to make it clear that we have NOT launched any such online activities and would like to warn against taking part or responding to such activities – under NO circumstances should any personal information be disclosed. If you have any questions, please contact us via Facebook Message or call our Consumer Customer Hotline on 1000.

With effect from 1 April 2021, bills of NETVIGATOR / LiKE1OO Broadband Service cannot be settled by Hongkong Post PayThruPost service. We offer many easy ways of settling your bills, including autopay from your bank, credit card account, and PPS. You may also pay your bill through any ATM, by mailing a crossed check payable to "PCCW" with the payment stub to GPO Box 11253, Hong Kong or bringing along the HKT bill or Web bill with bar code (please access "My HKT" to check your bill) in person at any 7-Eleven.

Given an idle email account may pose a potential security risk, we will be suspending designated NETVIGATOR email accounts which have not been logged into or used for the last 6 months. This is in line with the relevant terms and conditions of the NETVIGATOR Broadband Service (Click here for details).

A NETVIGATOR Email Service Notice will be sent to customers' contact email address. To avoid suspension of your NETVIGATOR email account, please keep your email account active by logging into your NETVIGATOR email account by the date specified in the Service Notice. Failure to do so by that date will lead to suspension of your NETVIGATOR email account without further notice. Once suspended, all emails and contents in your email account will be temporarily archived.

Upon suspension of a customer's NETVIGATOR email account, customer may reactivate his/her NETVIGATOR email account at any time in the future by simply logging into his/her email account with his/her old email address and password.

If you have any inquiries, please call our Consumer Service Hotline on 1000, or email custserv@netvigator.com.

It has come to our attention that there have been recent incidents of telephone fraud with fraudsters pretending to be NETVIGATOR staff, advising customers that abnormal usage on their Internet service has been detected, or that their network or their NETVIGATOR account has been hacked. HKT hereby clarifies that none of these calls are made by us and we have no connection with these callers nor these calls whatsoever. HKT wishes to remind customers not to disclose any personal or sensitive information in response to any suspicious calls. If necessary, please contact our customer hotline at 1000 or online customer service on My HKT for assistance.

Please note that csl Wi-Fi service throughout all MTR stations will cease to be available from 30 April 2020. Outside MTR stations, customers can continue to use the "CSL" SSID to login manually and connect to csl Wi-Fi.

Please click here for Wi-Fi hotspot search details.

In support of the community effort to counter the epidemic, we have taken precautionary measures to strengthen the hygiene standards at HKT shops, including more frequent cleaning and disinfection. All employees are required to wear face masks.

To further mitigate the threat of Novel Coronavirus to our employees and customers, the business hour of our shops will be adjusted. For a full list of the shop addresses and business hour, please visit here for more details. We apologize for any inconvenience caused.

It has come to our attention that there has been bogus online activity purporting to be organized by NETVIGATOR, urging netizens to answer a few questions and to disclose certain personal information in order to win a prize. NETVIGATOR wishes to make it clear that we have NOT launched any such online activity and would like to warn against taking part or responding to such activity – under NO circumstances should any personal information be disclosed. If you have any questions, please contact us via Facebook Inbox or call our Consumer Customer Hotline on 1000.

In support of the community effort to counter the epidemic, we have taken precautionary measures to strengthen the hygiene standards at our HKTshops, including more frequent cleaning and disinfection. All employees are required to wear face masks.

To further mitigate the threat of Novel Coronavirus to our employees and customers, we will shorten the business hours of our shops to between 12 noon and 8pm starting from February 3 until further notice. In addition, some of our shops will suspend services from February 3. More than 60 shops across Hong Kong will continue to serve our customers, including at least one shop in each district. For a full list of these shops and their addresses, please visit here for more details. We apologise for any inconvenience caused.

The following HKT shops will suspend service starting from February 3 until further notice:

- G/F King's Centre, North Point
- G/F Hang Seng Building, Tsim Sha Tsui
- 2/F V Walk, Sham Shui Po
- Temple Mall South, Wong Tai Sin
- Sau Mau Ping Shopping Centre, Kwun Tong
- Tin Yiu Plaza, Tin Shui Wai
- Sheung Shui Centre
- Fanling Town Centre, Fanling

Improved desktop and mobile versions of the NETVIGATOR Customer Service website (cs.netvigator.com) feature a new interface design, along with better-structured information for greater convenience and a more enjoyable overall browsing experience. You can check on existing service plans, electronic bills and change account information once logged into the website.

And if you want to ask questions while browsing our site, simply click the "Live Chat" button to speak to one of our helpful customer service representatives.

It has come to our attention that there have been bogus online Customer Reward Program purporting to be organised by NETVIGATOR, urging netizens to answer a few questions and to disclose certain personal information in order to win a prize. NETVIGATOR wishes to make it clear that we have NOT launched any such online activity and would like to warn against taking part or responding to such activity – under NO circumstances should any personal information be disclosed. If you have any questions, please contact us via Facebook Message or call our Consumer Customer Hotline on 1000.

NETVIGATOR has been sending service notices via email or SMS to affected customers with instructions of how to replace their existing F-Secure services (including F-Secure Safe Anywhere and Freedome Network Safety Software) with the relevant Norton Services (including Norton Security and Norton Secure VPN Services).

Given the aforesaid F-Secure services will be terminated on 18 October 2019 and the protection provided by those services will be invalid from that date, we strongly advise you to switch to the Norton Service(s) applicable to you before that day. Please uninstall the existing F-Secure service(s) from your computer before downloading the relevant new Norton Service(s). Please refer to the F-Secure Uninstall Guide. You may use your Norton Service(s) by logging into Norton's download page via your existing NETVIGATOR account.

Your use of Norton Service(s) signifies your agreement to be bound by the "General Terms of Use of Norton Services". If you have any inquiries concerning these arrangements, please call our Consumer Service Hotline 1000 or email to custserv@netvigator.com.

NETVIGATOR constantly strives to provide quality network security services to our customers. We offer the award-winning Norton Services (including Norton Security and Norton Secure VPN Services) to replace the existing F-secure services (including F-Secure Safe Anywhere and Freedome Network Safety Software) on 10 September 2019. These arrangements will not affect the existing F-Secure security service contract of relevant customers in terms of the commitment period and the monthly fee (if applicable).

NETVIGATOR will send a service notice via email or SMS with instructions for the service change under these arrangements to relevant customers. If you have any inquiries concerning these arrangements, please call our Consumer Service Hotline 1000, or email to custserv@netvigator.com.

All consumer customers entering into NETVIGATOR service contracts on or after 5 August 2019 are required to log into NETVIGATOR Email Service webmail (available here) and follow the instructions in order to activate their NETVIGATOR email account. Once activated, your email account can be used to send and receive emails.

If you have any inquiries, please call our Consumer Service Hotline on 1000, or email custserv@netvigator.com.

Given an idle email account may pose a potential security risk, we will be suspending designated NETVIGATOR email accounts which have not been logged into or used for at least 6 months. This is in line with the relevant terms and conditions of the NETVIGATOR Broadband Service (Click here for details).

To avoid suspension of your NETVIGATOR email account, please keep your email account active by logging into your NETVIGATOR email account by 18 August 2019. Failure to do so by the above-mentioned date will lead to suspension of your NETVIGATOR email account without further notice. Once suspended, all emails and contents in your email account will be temporarily archived.

Upon suspension of a customer's NETVIGATOR email account, customer may reactivate his/her NETVIGATOR email account at any time in the future by simply logging into his/her email account with his/her old email address and password.

If you have any inquiries, please call our Consumer Service Hotline on 1000, or email custserv@netvigator.com.

This new generation 10G FTTH broadband service from NETVIGATOR features advanced XGS-PON technology to provide symmetrical 10Gbps up-and-download speeds, which is ideal for meeting the speed and stability needs of 8K ultra high-definition video streaming, cloud gaming, augmented reality and virtual reality.

A new high-bandwidth and low-latency 10G network will be developed alongside rollout of 5G mobile Internet connectivity in order to facilitate smart city capabilities and transform our way of living. This demonstrates how HKT is keeping its promise to "Building for Tomorrow, Today".

The new generation 10G FTTH broadband service will be showcased by the "HKT 5G Tech Carnival" at the Kai Tak Cruise Terminal from this coming June 13 to 16.

It has come to our attention that there have been bogus online lucky draw campaigns purporting to be organized by NETVIGATOR, urging netizens to disclose personal information or play games in order to win a prize. PCCW Group and HKT Group (including but not limited to NETVIGATOR) wish to make it clear that we have NOT launched any such lucky draw campaign and would like to warn against taking part or responding to such campaigns – under no circumstances should any personal information be disclosed. If you have any questions, please contact us via Facebook message or call our service hotline on 1000.

NETVIGATOR is a passionate supporter of Hong Kong's development as a premier eSports center and equips the CGA eSports Stadium with 10G Fiber-to-the-Home broadband and Gamer Pack service. We also assist the CGA eSports Stadium by offering expertise and technical support to create a gaming experience made all the more enjoyable by fast and smooth Internet connectivity for professional and amateur gamers alike.

CGA eSports Stadium address: G/F, 38 Nelson Street, Mong Kok, Kowloon.

e-zone magazine published a broadband speed test in its January issue (1065^th edition), showing and analysing the various test results in internet connection performance of 3 local ISPs, i.e. NETVIGATOR, HGC and HKBN. Result have shown that NETVIGATOR showcases outstanding and reliable performance in a number of tests. Please click HERE for more information.

To continuously improve our service quality, NETVIGATOR Email service platform will be performed an upgrade. Customer mailboxes will be upgraded by phases in coming several months. New user interface will be adopted in upgraded mailboxes, providing customers with higher quality and more personalized email experience.

HKT has urged the Hong Kong Government to make radical changes to its spectrum policies and management in order to avoid disastrous consequences for Hong Kong, its Smart City aspirations and its role as a regional hub and gateway to the Mainland. The call is made as HKT announces that it has successfully conducted trials for the commercial deployment of 5G mobile technology. Please click HERE for information.

We are dedicated to providing the best services to our customers. In line with our continuing efforts to protect our customer information, we will launch our new HKT Privacy Statement on 25 May 2018.

To view the new HKT Privacy Statement, please click www.hkt.com/legal/privacy.html.

Improved desktop and mobile versions of the NETVIGATOR website (www.netvigator.com) include a new interface design along with enriched and better-structured information. Users can register online for broadband service and browse all the latest news on promotions and value-added services, as well as FAQs and various guides. If you have any inquiries while browsing our site, you can contact one of our experienced customer service representatives instantly by clicking on the LiveChat button.

Petya ransomware began infecting individuals and organizations alike early today. Similar to WannaCry, Petya exploits a flaw in the Microsoft Windows Server Message Block (SMB) then spreads through remote code execution vulnerabilities via network port 445 before encrypting a victim's computer files. A ransom message then explains the data will remain "locked" until a ransom is paid.

The "WannaCry" attack caused panic worldwide and differed from other ransomware because it did not encourage users to download and execute malware via phishing email. Instead it exploits a flaw in the Server Message Block (SMB) in Microsoft Windows and spreads through vulnerability of remote code execution via network port 445. NETVIGATOR suggests you to take precautionary measures to fend off attacks from "WannaCry" ransomware.

Our attention has been drawn to phishing emails claiming to be sent from HKT or NETVIGATOR or My HKT. Those phishing emails including fake hyperlinks, trick the recipients into providing their NETVIGATOR login names, passwords or credit card information. If you receive a suspicious email claiming to be from NETVIGATOR, report it to us at: pmaster@netvigator.com. Alternatively, you can contact us via Online Live Chat, or call the consumer service hotline on 1000.