2-step Verification Tutorials

A security measure that protects a user’s account via two or more certified factors such as mobile number and email address.

2-STEP VERIFICATION
  • Overview and Features
  • Frequently-asked questions
    • OVERVIEW AND FEATURES
      What is 2-step Verification?

      2-step Verification – also known as 2-factor authentication – is a security measure that protects a user’s account via two or more certified factors such as mobile number and email address. It is widely used for online services such as eBanking.

      security
      Why should I enable 2-step Verification?

      2-step Verification provides a higher level of security for your NETVIGATOR account1 by using a login password in conjunction with a one-time verification code sent to your registered mobile number or email address. This protects personal information in emails, while preventing hackers from sending out harmful email from “you” to your contacts.

      security

      A security alert will be sent by SMS and/or email3 when the system detects a non-local login, or login via a new device2 and/or a change in settings.

      security

      The solution minimizes the risk of sensitive information leaking, or identity theft, as a result of an account being compromised.

      How to enable 2-step Verification/ update contact information?

      Register/ update your mobile number and back-up email address for 2-step Verification NOW by logging into “Customer Service”.

      • 2-step Verification 1

        1. Visit “Customer Service” at cs.netvigator.com, complete the “Login ID” and “Password” fields and click “Login”.

      • 2-step Verification 2

        2. Select “Set Up 2-step Verification” in the left-hand column, then click “OFF” on the right.

      • 2-step Verification 3

        3. Select “Set Up 2-step Verification” in the left-hand column, then click “OFF” on the right.

      • 2-step Verification 4

        4. Click “Update” next to “Mobile number” and/or “Back-up email address”, then follow the instructions to verify your phone number and/or back-up email address to complete 2-step Verification registration or update contact information.

      • 2-step Verification 5

        5. Click “Update” next to “Mobile number” and/or “Backup email address”, then follow the instructions to verify your phone number and/or back-up email address to complete 2-step Verification registration or update contact information.

      1  2-step Verification is applicable only to the web version of NETVIGATOR Email Service.
      2  New device means a device that cannot be detected via valid cookies – e.g. using a new browser, a browser with private/incognito mode enabled, or from a third-party email application.
      3  You would receive a security alert from NETVIGATOR if you log on or send/receive email in the following ways:
         Login in from a new device;
         Login from outside Hong Kong;
         Connect with a non-local IP address via a virtual private network (VPN); and/ or
         Login with using a third-party email application.
      Pictures are for reference only.
  • FREQUENTLY-ASKED QUESTIONS
    General questions
    Security alerts
    Technical support