Premium Redemption

Here you can find the premium redemption form, authorization form, redemption center address and working hours, premium information and some reminders.

Premium Redemption

Registered customers must present their own HKID card, the SMS notification and the completed premium redemption form (Click here to download), collecting the premium at a designated redemption center within one month of receiving notification.

If it's registered by company name, please present the company BR copy and chop for premium redemption procedure.

Delegation for Collection

Authorized persons collecting the gift on your behalf must complete the authorization form (Click here to download) authorized persons' HKID and provide a photocopy of the registered user's HKID card to collect the premium at a designated redemption center within one month of receiving notification.

gift
Redemption center address and working hours
Special points to note
  • Please check availability of stock at the service center prior to your visit. Inquiry hotline: 2888 3115.

  • Premium not collected within the specified period will be forfeited and subscribers will not be compensated.

  • Redeemed premiums cannot be returned or replaced. Hong Kong Telecommunications (HKT) Limited will not be responsible for the premiums' safety, suitability, quality and performance.

  • Hong Kong Telecommunications (HKT) Limited reserves the right of final decision.