Frequently Asked Questions of AFE HKSMN

1. What is system requirement of HKSMN ?
2. Why HKSMN stop at the grey screen when I first time logon?
3. Why when I first time logon HKSMN, it tells that “ Invalid username or password”?
4. Which browser should I use to access HKSMN?
5. Why does it take a long time to load Stock Market Net (SMN) for the first time?
6. How to view the Chinese version of HKSMN?
7. Why does it show “ Page Not Found”?
8. How can I improve the performance of the application?
9. How do I know the HKSMN is still online and is receiving market information?
10. How can I change my registered personal information such as address, telephone number, e-mail address, payment information or even my login password?
11. What should I do if I have forgotten my password?
12. Where can I find the index of the information page number such as derivatives?

 

1. What is system requirement of HKSMN ?
 

Update Frequency

Real-time streaming

Hardware Requirement

Minimum: PII- 4 00 / 256MB or above

Software Requirement

Operating System
- Microsoft Windows 98 / ME / NT 4.0 (SP4 or above) / 2000 (SP2 or above) / XP

Web Browser
Microsoft I.E. 5.5 or above with Microsoft Java VM (Microsoft VM version 5.00.3167 or higher)

Bandwidth Required

Internet Access

 
   
2. Why HKSMN stop at the grey screen when I first time
logon?
 
i. The version of your Microsoft Java VM doesn’t meet the minimum requirement. Please here to download the latest version of the Microsoft Java VM
ii. Since you install the SUN Java Plug-in and the SUN Java Plug-in is set as a default VM
 
- Select the “”Java Plug-in” from the “Control Panel” , and then double to open
   
- Select [Browser] from the tab menu
   
- Uncheck the item of [Microsoft Internet Explorer]
- Click [Apply]  
   
   
3. Why when I first time logon HKSMN, it tells that “ Invalid username or password”?
  You should be using Internet Explorer 6.0. Since the basic setting of Internet Explorer 6.0 disables the use of cookie, you need to permit the use cookie in order to use the HKSMN service.
 
1. Point your mouse to bottom right of the HKSMN login page and double click the icon shown.
   
2. In the ”Privacy Report” dialogue box, point your mouse on “https//afe.com.hk/smn/ss_logonprocess.asp” and then double click.
   
3. Select “always permit this website use cookie (A)”, and then click [OK].
3. Select “always permit this website use cookie (A)”, and then click [OK].
   
4. Which browser should I use to access HKSMN?
  HKSMN supports Microsoft Internet Explorer 5.0 or above with Microsoft Java VM (Java VM version 5.0.0. 3167 or above).
   
5. Why does it take a long time to load Stock Market ANYWHERE (SMA) for the first time?
  During the first-time login, the Java Applet cab files will be downloaded to run the HKSMN. As a result, the first login takes a longer time.
   
6. How to view the Chinese version of HKSMN?
  All information in HKSMN is presented in bilingual format. Simply click the ????button on Menu Bar to shift the content from English to Chinese.
   
7. Why does it take a long time to load HKSMN for the first time?
  During the first-time login, the Java Applet cab files will be downloaded to run the HKSMN. As a result, the first login takes a longer time.
   
8. Why does it show “ Page Not Found”?
  Your Internet connection may be lost. Please check whether your Internet access is still available.
   
9. How can I improve the performance of the application?
  Since the HKSMN delivers real-time streaming stock market, the performance can be greatly improved if you use the broadband Internet access. In addition, the performance can be improved if there is more free memory available (RAM). So we recommend you to close other applications BEFORE logging into the service in order to enjoy the best performance.
Check the "Always trust content from AFE Solutions Ltd. 2002" box when login the HKSMN service
   
10. Why HKSMN stop at the grey screen?
 
i. If you just start the HKSMN for the one first time, the version of your Microsoft Java VM doesn’t meet the minimum requirement. Please here to download the latest version of the Microsoft Java VM.
ii. If you have started the HKSMN before, your Microsoft Internet Explorer might cache up some corrupted HKSMN file. We recommend you clearing the Microsoft Internet Explorer cache and restart the HKSMN again.
  - Select “Tools” from the Microsoft Internet Explorer
- Select “Internet options”
- Select “General”
- Press “Delete Files..”
- Check the “Delete all offline content” and click “OK”
- Restart the Microsoft Internet Explorer.
   
11. How do I know the HKSMN is still online and is receiving market information?
  The time display at the top right corner should be in green color all the time. If the time display turns to red, it means your Internet connection is either not stable or lost. HKSMN will reconnect itself when the Internet connection is available and health again.
   
12. How can I change my registered personal information such as address, telephone number, e-mail address, payment information or even my login password?
  Please visit the webpage of HKSMN at http://nfx.netvigator.com/premium_app/eng/smn/ and choose from the Account Maintenance list at the left-hand-side navigation bar.
   
13. What should I do if I have forgotten my password?
  You should call our customer service hotline at 1833833 or e-mail to premserv@netvigator.com. Our customer service staff will reset the old password and send you a new one. You can then use the new password in next login.
   
14. Where can I find the index of the information page number such as derivatives?
  Simply click the “Index/Help” button on Menu Bar to access the index.