NETVIGATOR EMAIL FREQUENTLY-ASKED QUESTIONS

Tips and tutorials
  • NETVIGATOR Email Setup
  • Frequently-asked questions
  • NETVIGATOR EMAIL SETUP
    How do I set up an email client on a mobile phone and/or computer?

    Simply refer to the following table to configure the incoming and outgoing mail servers, and to manage your NETVIGATOR mailbox via email clients such as Microsoft Outlook or on an intelligent device.

    Configuration guide

    Select the incoming mail server and email client

    • Email Setting
    • Android
    • iOS
    • Windows
    • Mac OS
    • Outlook
    • Configuration of email account settings
      Incoming Mail Server
      Exchange ActiveSync Server: em.netvigator.com
      Domain: netvigator.com or hkstar.com
      Use SSL: Yes
      Enter username (not including @netvigator or @hkstar.com) and password
      IMAP Server Server: imap.netvigator.com
      Authentication: Yes
      Use SSL: Yes
      Port: 993
      Enter username (@netvigator.com or @hkstar.com) and password
      POP Server Server: pop.netvigator.com
      Authentication: Yes
      Use SSL: Yes
      Port: 995
      Enter username (@netvigator.com or @hkstar.com) and password
      Outgoing Mail Server Server: smtp.netvigator.com
      Authentication: Yes
      SSL: Yes
      Port: 465
      Enter username (@netvigator.com or @hkstar.com) and password
    • NETVIGATOR Email Exchange ActiveSync on Android
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        1. Open “Settings”

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        2. Select “Users & accounts”

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        3. Click “Add account”

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        4. Select “Exchange”

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        5. Enter you NETVIGATOR email address and click “Next”

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        6. Enter you NETVIGATOR password and click “Next”

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        7. Enter the following information and click “Next”
        Server: em.netvigator.com

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        8. Click “OK”

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        9. You may give this account a name, and click “Next” to finish setup
        You can now receive NETVIGATOR push emails on your Android device

    • NETVIGATOR Email Exchange ActiveSync on iOS
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        1. Open “Settings”

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        2. Select “Accounts & Passwords”

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        3. Select “Add Account”

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        4. Select “Exchange”

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        5. Enter you NETVIGATOR email address and click “Next”

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        6. Select “Configure Manually”

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        7. Enter you NETVIGATOR password and click “Next”

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        8. Enter the following details:

        Server: em.netvigator.com
        Domain: netvigator.com
        Username: (your NETVIGATOR Login ID, do NOT include “@netvigator.com”)

        Click “Next”

        Note: Use “hkstar.com” for Domain if your email address is username@hkstar.com

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        9. Enable sync for all options (refer to figure above), then click “Save” to finish setup
        You can now receive NETVIGATOR push email on your iOS device

    • NETVIGATOR Email Exchange ActiveSync for Windows 10
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        1. Click “Mail” on “Start” screen

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        2. Click the icon at upper left-hand corner to open selection menu

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        3. Select “Accounts”

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        4. Select “Add account”

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        5. Select “Advanced setup”

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        6. Select “Exchange ActiveSync”

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        7. Enter the following details:

        Email address: (your NETVIGATOR email address)
        Password: (your NETVIGATOR password)
        User name: (your NETVIGATOR Login ID, do NOT include “@netvigator.com”)

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        8. Enter the following details:

        Domain: netvigator.com
        Server: em.netvigator.com

        Click “Sign in”

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        9. Click “Done” to finish setup
        Your Windows OS can now receive push email

    • NETVIGATOR email IMAP setup for Mac OSX
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        1. Open the mail app, select “Add Other Mail Account” and click “Continue”

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        2. Enter your NETVIGATOR email details, but with an incorrect password, then click “Create”

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        3. Enter your NETVIGATOR email address and the following details:
        Password: Your NETVIGATOR email password
        Account type: IMAP
        Server address: imap.netvigator.com
        Click “Sign in”

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        4. Click “Done”

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        5. You are now able to receive NETVIGATOR email

    • NETVIGATOR Email IMAP setup for Windows 10
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        1. Click “Outlook 2016” on “Start” screen

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        2. Enter your NETVIGATOR email address and click “Connect”

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        3. Select “IMAP”

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        4. Enter the following details:

        Incoming mail
        Server: imap.netvigator.com
        Port: 993
        Encryption method: SSL/TLS

        Outgoing mail
        Server: smtp.netvigator.com
        Port: 465
        Encryption method: SSL/TLS

        Click “Next”

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        5. Enter your NETVIGATOR password and click “Connect”

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        6. Click “OK” to finish setup
        Your Windows OS can now receive NETVIGATOR email