NETVIGATOR EMAIL FREQUENTLY-ASKED QUESTIONS

Tips and tutorials
  • NETVIGATOR Email Setup
  • Frequently-asked questions
  • NETVIGATOR EMAIL SETUP
    How do I set up an email client on a mobile phone and/or computer?

    Simply refer to the following table to configure the incoming and outgoing mail servers, and to manage your NETVIGATOR mailbox via email clients such as Microsoft Outlook or on an intelligent device.

    Configuration guide

    Select the incoming mail server and email client

    • Email Setting
    • Android
    • iOS
    • Windows
    • Mac OS
    • Configuration of email account settings
      Incoming Mail Server
      Exchange ActiveSync Server: em.netvigator.com
      Domain: netvigator.com or hkstar.com
      Use SSL: Yes
      Enter username (not including @netvigator or @hkstar.com) and password
      IMAP Server Server: imap.netvigator.com
      Authentication: Yes
      Use SSL: Yes
      Port: 993
      Enter username (@netvigator.com or @hkstar.com) and password
      POP Server Server: pop.netvigator.com
      Authentication: Yes
      Use SSL: Yes
      Port: 995
      Enter username (@netvigator.com or @hkstar.com) and password
      Outgoing Mail Server Server: smtp.netvigator.com
      Authentication: Yes
      SSL: Yes
      Port: 465
      Enter username (@netvigator.com or @hkstar.com) and password
    • NETVIGATOR Email Exchange ActiveSync on Android

      In order to manage your mailbox via email clients such as Outlook or on a mobile device, you need to configure settings for the Exchange ActiveSync and authenticated SMTP servers.

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        1. Open the “Settings” app

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        2. Click “Accounts” from “Personal”

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        3. Click “Add account”

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        4. Click “Exchange”

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        5. Enter your NETVIGATOR email address, then click “NEXT”

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        6. Enter your NETVIGATOR email password and click “NEXT”

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        7. Enter the following details:
        Server: em.netvigator.com
        Domain: netvigator.com

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        8. In the “Sync emails from” option, select “Last Month”

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        9. Finish setting up by giving this account a name

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        10. You can now receive push emails on your Android device

    • NETVIGATOR Email Exchange ActiveSync on iOS

      In order to manage your mailbox via email clients such as Outlook or on a mobile device, you need to configure settings for the Exchange ActiveSync and authenticated SMTP servers.

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        1. Open “Settings”

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        2. Select “Mail”

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        3. Select “Add Account”

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        4. Select “Exchange”

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        5. Enter your NETVIGATOR email and password

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        6. Enter the following details:
        Server: em.netvigator.com
        Domain: netvigator.com
        Do NOT include “@netvigator.com” or ” @hkstar.com” in the username

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        7. Choose all sync options as below

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        8. Click on the account to update the mail sync option

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        9. We suggest you sync email for one month

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        10. You can now receive NETVIGATOR push email

    • NETVIGATOR Email Exchange ActiveSync for Windows 10

      In order to manage your mailbox via email clients such as Outlook or on a mobile device, you need to configure settings for the Exchange ActiveSync and authenticated SMTP servers.

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        1. Click the arrow button on the “Start” screen

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        2. Click “Outlook 2016”

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        3. Click “File” and “Add Account”

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        4. Enter your NETVIGATOR email address and the following details:
        Your name: (the sender name to be displayed on email)
        Email address: (your NETVIGATOR email address – eg “username@netvigator.com” or “username@hkstar.com”)
        Password: (your NETVIGATOR email password)
        Click “Next”

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        5. Select “Finish”

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        6. Your Windows OS can now receive push email

    • NETVIGATOR email IMAP setup for Mac OSX
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        1. Open the mail app, select “Add Other Mail Account” and click “Continue”

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        2. Enter your NETVIGATOR email details, but with an incorrect password, then click “Create”

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        3. Enter your NETVIGATOR email address and the following details:
        Password: Your NETVIGATOR email password
        Account type: IMAP
        Server address: imap.netvigator.com
        Click “Sign in”

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        4. Click “Done”

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        5. You are now able to receive NETVIGATOR email