General Service Charge

General Service Charge
Site Visit Services
Fees relating to Fee (per service)
Installation Service Charge – depends on service installation address1 HK$680 - HK$250,000
Activation Service Fee - depends on service installation address1 HK$680 - HK$250,000
Moving Charges - depend on customer’s new service installation address HK$680 - HK$250,000
On-site Inspection Fee HK$200 / visit
On-site Broadband Dialer Software Installation2 HK$530 / installation
ADSL Modem Connection Fee HK$430 / connection
Wi-Fi Modem Installation Fee HK$250 / installation
Fee for Change of Connection Type (from ATM to Ethernet only) 3 HK$530 / change
ATM Bridge/ ADSL / Fiber Network Modem Repair and Maintenance Fee N/A
Non-Site Visit Services
Items Fee (per service)
Fee for Change of Service Plan HK$200 / Change
Fee for Change of Login ID or Email Address HK$50 / Change
Paper Bill Charge HK$20 / month
Fee for Change of Billing Address Free
Fee for Change of Credit Card Account for Payment Free
Lost or Damage or Purchase of Modem / Fiber Network Modem / All other Type of Wireless Router HK$1,000 each
Fee For Lost or Damage or Purchase of Pico Fiber Modem HK$2,000 each
Fee For Lost or Damage or Purchase of 10G Fiber Modem HK$4,500 each
Fee For Lost or Damage or Purchase of AC Adapter HK$300 each
Fee For Lost or Damage or Purchase of Wireless Dongle HK$300 each
Fee for Lost or Damage or Purchase of Wireless Range Extender HK$600 each
Fee for Lost or Damage or Purchase of NETVIGATOR Everywhere Auto Network Selector / Pocket WiFi HK$1000 each
Fee for Lost or Damage or Purchase of Fiber Connector HK$350 each
Fee for Lost or Damage or Purchase of Fiber Network Wall Socket HK$350 each
Fee for Lost or Damage or Purchase of Optical Fiber HK$680 each
Fee for Lost or Damage or Purchase of Wireless Modem Stand HK$50 each
Fee for Lost or Damage or Purchase of Home Wireless Router HK$1500 each
Fee for Lost or Damage or Purchase of Service Reconnection Fee HK$200 / reconnection
Other Service Charges
Items Fee (per service)
Fee for Change of service plan HK$200 / Change
Fee for Change of Dial-up Login ID/Email address HK$50 / Change
Paper bill Charge HK$20 / month
Fee for Change of billing address Free
Fee for Change of credit card account for payment Free
Service Reconnection Fee HK$200 / reconnection

Applications are required for the services

Note HKT reserves the right to amend the above service fees at any time without prior notice.
  1. Additional charges may apply if costs incurred by HKT exceed HK$250,000.

  2. This service includes installation of the NETVIGATOR broadband dialer and demonstration of how to access the internet via NETVIGATOR broadband only. HKT disclaims any liability for any disruption or suspension of NETVIGATOR broadband service or any part thereof, which is attributable to an event or circumstance beyond our reasonable control.

  3. Ethernet network card and software installation are not included. HKT reserves the rights to amend the above service fees at any time without prior notice.

  4. Maintenance fee and fee for lost of NETVIGATOR Broadband equipment fee will not exceed HK$4500.